FAQs

FOR HOSTS

  • Guests scan your private QR code to upload photos, videos, and (for Tribute/Guestbook) written notes. You’ll receive everything in a secure gallery updated every 24 hours. No apps required.

    • Every package includes:

      • A private QR code + upload link

      • A digital gallery with 12 months access

      • High-resolution downloads

      • A slideshow set to music

      • Optional add-ons like video storage (+$20, or +$60 for Baby Package) and photobooks

  • Event packages are tiered (up to 100, 200, 375, 500 submissions). Larger events may inquire for a custom package. Travel and Tribute have tiered submission packages. Baby has unlimited uploads.

  • Event packages activate 2 weeks before your event date. Tribute and Baby packages activate immediately upon form completion.

  • No. Guests only need a smartphone to scan and upload.

  • Photos (JPEG, PNG) and videos (MP4, MOV). Photo size max: 50MB. Video max: 1GB.

    • After checkout, you’ll receive a customization form by email. Complete it, and we’ll send your unique QR code + upload link.

  • Yes. You’ll be able to download, delete, and even ♥ favorite photos you’d like featured in a photobook.

  • Your gallery remains open for 12 months for downloads, printing, and keepsakes.

  • Deleted items are permanent. We recommend downloading your gallery promptly.

  • Yes — works on all smartphones, tablets, and computers.

  • Yes, you can upgrade to a higher submission tier or add a photobook after purchase.

  • Yes. Select any package and indicate “gift” on the customization form. You’ll also find gift cards available in our shop..

FOR GUESTS

  • Simply scan the private QR code or click the shareable link. Guests can then upload photos, videos, and (if applicable) notes directly from their phone — no app required.

  • Yes. Wi-Fi or cellular data is required to upload to your gallery.

    • Event packages: 2 weeks before your event date, up to 3 months after.

    • Travel + Tribute: Up to 3 months.

    • Baby’s First Year: 24 months.

  • Yes. High-resolution downloads are included with every package, and you’ll also receive a slideshow set to music.

  • No. Only the host can manage or delete content.

  • Yes. Galleries are private by default, and only those with your link can view or contribute. Nothing is public unless you choose to share it.

  • Most issues resolve by refreshing the page or switching from Wi-Fi to cellular data. If problems persist, contact our support team for assistance.

PRICING & PURCHASING

  • Dearest offers curated digital and photobook packages for events, travel, tributes, and baby milestones. Each package includes a private QR code, a shareable upload link, and a digital gallery with high-resolution downloads. Photobook packages also include a museum-quality album, designed and printed in the USA.

  • No additional fees for international guests uploading content. However, international shipping rates may apply for physical photobooks.

  • We accept all major credit cards, PayPal, and Dearest gift cards.

  • Due to the customized nature of Dearest packages, all sales are final. If you encounter issues, please reach out to our support team — we’re committed to making things right.

PHOTOBOOKS & QUALITY

  • Our photobooks are professionally designed, curated from your guests’ submissions, and printed in the USA on archival-quality materials. Choose from hardcover, vegan leather, or genuine leather options, each crafted to become a timeless keepsake.

  • After your event, you’ll receive a dedicated photobook link (separate from your digital gallery). From there, you can favorite photos, add notes, and we’ll design the book for you.

  • Once you approve your digital proof, your photobook is printed and shipped within 7 business days.

  • Post-purchase, we’ll send a short style questionnaire to understand the look and feel you’d like. This helps guide the design of your photobook.

  • Yes. You’ll receive a digital proof with one round of minor edits included before your book goes to print.

  • Hardcover and Leather Photo Books are printed on Silver Halide Digital C (real photo paper). The Hardcover cover is laminated with a water-resistant semi-gloss finish and is 1/8 in thick. The pages are approximately ½ mm thick.

    All of the Dearest Photobooks are made with Delux Layflat Bindings.

  • Yes! By all means! There are two ways to do that:

    1. Your gallery has a store that offers a large selection of photobooks and other photo-related items. You can create the book you desire directly from your gallery.

    2. If you would like us to curate the photobook, please reach out to us at inquiries@dearestevents.com and provide your order number or your event code. We can create an album within the 12-month period of your event.

WHITE GLOVE SERVICE

  • Our White Glove service is the Signature Photo Guestbook package plus a Dearest team member on-site at your event. We’ll ensure your guests capture memories without confusion, assist with uploads, and troubleshoot any technical issues — so you can focus on celebrating.

  • Pricing depends on the size and needs of your event. Each White Glove package is quoted individually. Please inquire here: White Glove Inquiry Form.

  • Your Dearest representative will:

    • Set up and test QR codes before the event

    • Assist guests with scanning and uploading

    • Troubleshoot technical issues in real time

    • Ensure maximum participation and photo collection

PRIVACY AND SECURITY

  • Your photos and videos are stored securely on password-protected servers. Only those with your private QR code or link can upload content, and only you (the host) have full access to download everything.

  • Never. Your photos belong to you. Dearest will never sell, share, or use your images for marketing without your explicit permission.

  • You’ll have full access to download your gallery for 12 months. After that period, your gallery is automatically archived and deleted from our servers to protect your privacy.